Return Merchandise Policy

Return Merchandise Policy. Permission for any return merchandise must be secured by us.For questions about returning merchandise contact us.The return of non-defective merchandise, when authorized, will incur 20% re-stocking fee, and shipping fees are not refunded. Any order returned that was free shipping will get shipping costs added onto the 20%, buyer will be responsible for shipping if item is returned. In store credit may be awarded.No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment.


Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

Exchange Policy: All exchanges will be charged shipping again. We get charged to ship your exchange out, so we have to charge you.

NO RETURNS OR EXCHANGES AFTER 30 DAYS

We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.


We can refund shipping costs only if the return is a result of our error.If you have any questions about this, email us at rockysbigandtall@gmail.com. Or  you can reach us tollfree at 1-877-288-9658 pin number is 5678.You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.